Question 1

Can I switch plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the end of your billing cycle.

Question 2

What counts as a company?

Accepted Answer

A company is any connected business entity with its own data sources (Google Ads, Meta Ads, LinkedIn Ads, GA4, Search Console, etc.). Each company can have multiple connected services.

Question 3

Is there a free trial?

Accepted Answer

Yes! All plans come with a 14-day free trial with full Starter-level access. You need to add a payment method to start the trial, but you won't be charged until the trial period ends. You can cancel anytime during the trial at no cost.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Link. Payments are processed securely through Stripe, one of the world's most trusted payment platforms.

Question 5

Can I get a custom enterprise plan?

Accepted Answer

Absolutely! If you need custom limits, dedicated infrastructure, or specific compliance requirements, contact us at sales@luminousmetrics.io for a tailored solution.

Question 6

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your billing settings. Your access will continue until the end of your current billing period. No cancellation fees, no questions asked.

Question 7

Is my payment information secure?

Accepted Answer

All payments are processed through Stripe, one of the world's most trusted payment platforms. We never store your credit card information. All transactions use 256-bit SSL encryption and are PCI DSS Level 1 compliant.

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